I am launching this website as part of my next venture to continue to be a catalyst for innovation in law.
I spent the last 25 years leading a great law firm. During that time we did a lot to change the way we served our clients. We opened a Global Operations Center in West Virginia, improving our quality and productivity, while reducing our costs. We changed our talent model, enabling our associates to progress at the pace of their professional growth, and creating new positions in modern legal service. We changed the way fees were structured, basing them more on what we delivered, than on how long it took us to deliver it. And we made these changes while delivering ever higher levels of quality, responsiveness, and results to our clients, and achieving competitive financial results for the firm.
Now I want to broaden my focus. I want to engage with others who are working on change across the spectrum of legal service: other law firms, corporate law departments, “new entrants” to legal service, and law schools.
I am motivated by three beliefs:
- Law is more important than ever before: clients’ need for legal service is at an all-time high.
- We, collectively, can deliver better legal service: we can meet clients’ needs in ways that are more tailored, more competent, and more reliable, and at fee levels that correspond to the value we deliver.
- We can improve the experience and outcomes for all participants: for the clients, the lawyers, and everyone else in legal service, we can make law a more positive undertaking, and restore a measure of the professionalism that has been lost in recent times.