NEW YORK — The 20th annual meeting of our Law Firm Leaders Forum was truly outstanding. Conducted with record attendance in New York last Thursday and Friday, its range of topics, depth of analysis, and diversity and effectiveness of faculty exceeded the very high standard the Forum has established over the years.
Here are some highlights: Read More
Originally published for Thomson Reuters Legal Executive Institute on March 31, 2015
Achieving client satisfaction requires more than doing excellent legal work and reaching a satisfactory outcome. It requires the lawyer to deliver service in a way that meets the needs and expectations of the client and for a fee commensurate with the value of the service delivered.
That’s why a lawyer should answer three basic questions at the outset of every engagement:
- What is the legal service the client wants delivered?
- What is the value to the client of that legal service?
- How do I deliver that service for a fee that matches its value?